Customer Service
We Respect Your Privacy

Your privacy is very important to us. Therefore, we do not share or sell your information with any other company or organization. The information we collect is utilized only for the purpose of fulfilling orders, improving your online shopping experience and communicating with you about our products and promotions. If you would prefer not to receive promotional email messages from us, simply let us know by emailing

We may also collect personal information from you about a third party (e.g., our "Tell-a-Friend" promotion, in which case we will need that person's name and email address). Please note that we use such information only for the specified purpose (e.g., to send the email for you) and we will not contact the third party again unless and until the third party contacts us.

Third-Party Links

In an attempt to provide increased value to our visitors, NeoStrata Company, Inc. may link to other websites operated by third parties. However, even if the third party is affiliated with NeoStrata, NeoStrata has no control over these linked sites, all of which have separate privacy and data collection practices, independent of NeoStrata. Additionally, the inclusion of any such link does not in any way imply referrals or endorsement by NeoStrata Company, Inc., its affiliates, subsidiaries or parent company of the linked site; such links are provided for convenience only. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, NeoStrata seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without obtaining parental consent.

Security Policy

This site takes reasonable steps to protect personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. To further protect your privacy, our secure server software encrypts all of your personal information including credit card number, name and address so that it cannot be read as the information travels over the Internet.

SSL Encryption

To further protect your privacy, our secure server software encrypts all of your personal information including credit card number, name and address to insure safe transmission over the Internet.


Are cookies required? Yes, cookies must be enabled to use the website. Our site uses cookies to identify you on our website, making it more efficient and easier to use. Most browsers accept cookies by default so you may not need to take any action. However, your browser may have been configured not to accept cookies. For assistance in accepting cookies please refer to your browser's Help function.

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