Customer Service
Exuviance Age Repair Trio

Shipping Information

Orders for in-stock merchandise are shipped from our warehouse in Pennsylvania Monday through Friday by UPS Ground, to arrive within 3-7 business days from receipt of your order. Expedited shipping options are available (see chart below). We process and ship orders Monday - Friday within 48 hours of receipt of your order.

Green Initiatives for Fulfillment
Rapid Fulfillment, our fulfillment and distribution center has:
  • Converted to eco-friendly, bio-degradable, packaging air pillows
  • Uses 100% recycled kraft fill
  • Utilizes electric powered and pneumatic powered equipment, including forklifts, aisle reach trucks and sealing machines
  • Maintains above industry standard order accuracy ratings, reducing the need for returns which reduces the carbon footprint of shipping

Shipping Rates & Delivery Schedule
NeoStrata is pleased to offer FREE STANDARD SHIPPING on US orders $75 and over to the contiguous United States (excluding taxes, special offers or discounts). For shipments totaling less than $75 there is a delivery charge of $7.95 for UPS Ground shipping. Please note: UPS will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by UPS.

Delivery Option
 
Amount
of Order
Delivery
Cost
NeoStrata
Processing Time
Carrier Delivery Time
 
Total
Delivery Time
Standard, 48 States
UPS Ground
  $0-$74.99   $7.95   1-2 business days   East Coast: 1-2 business days
West Coast: 4-5 business days
  2-7 business days  
Standard, 48 States
UPS Ground
  $75 or more   FREE   1-2 business days   East Coast: 1-2 business days
West Coast: 4-5 business days
  2-7 business days  
UPS 3 Day, 48 States
UPS Ground
  Any   $12.00   1-2 business days   1-3 business days   2-7 business days  
UPS 2nd Day Air,
48 States
  Any   $15.00   1-2 business days   2 business days   3-5 business days  
UPS Next Day Air Saver,
48 States
  Any   $20.00   1-2 business days   2 business days   3-5 business days  
Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, 2nd Day Air   Any   $20.00   1-2 business days   2 business days   3-5 business days  
Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, Next Day Air   Any   $25.00   1-2 business days   2 business days   3-5 business days  

*Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam are excluded from our free shipping offer.

Business Days: Monday - Friday, excluding federal holidays within the United States.
UPS 3 Day, UPS 2nd Day Air and UPS Next Day Air Saver: Orders must be placed by 2pm Eastern Standard Time (EST) to be processed on the same business day.

UPS Delivery Map

PO Box Addresses
Our transportation partners do not deliver to PO boxes. If you place an order with a PO Box in the shipping address field, your order will be placed on hold and we will contact you via phone or email for a new address.

APO/FPO Addresses
Unfortunately we cannot mail to APO/FPO addresses at this time. We apologize for any inconvenience.

Alaska, Hawaii, Virgin Islands, Puerto Rico and Guam Addresses
For shipments to these destinations we offer UPS 2nd Day Air and Next Day Air services.

International Shipping Policy
Our products are available in over 75 countries. If you live outside the United States and would like to make a purchase, please click here to find our products in your country. This website only bills and ships to the United States and its territories, and strictly prohibits the purchase of products for the purpose of shipping outside the US.


Exuviance Age Reverse