Customer Service
Terms of Use

This site is provided by NeoStrata Company, Inc. and may be used for informational purposes only. By using this site, you agree to abide by the terms and conditions, set forth in this agreement.

Subject to your continued compliance with the terms and conditions set forth in this agreement, NeoStrata Company, Inc grants you a non-exclusive, non-transferable, limited right to access, use, display, and listen to this site and the information, images, sounds, and text ("materials") thereon. You agree not to interrupt or attempt to interrupt the operation of the site in any way.

NeoStrata Company, Inc. authorizes you to view and download the materials at this site only for your personal, non-commercial use. This authorization is not a transfer of title in the materials and copies of the materials and is subject to the following restrictions: You must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials.

You may not modify the materials in any way or reproduce or publicly display, perform, distribute, or otherwise use them for any public or commercial purpose.

You must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use.

Copyright laws and treaty provisions protect this site, including all materials, whether or not a copyright notice is present on the materials. You agree to comply with all copyright laws in your use of this site and to prevent any unauthorized copying of the materials. Except as expressly provided herein, NeoStrata Company, Inc does not grant any express or implied right to you under any patents, trademarks, or copyrights. NeoStrata Company, Inc. expressly reserves all ownership in all intellectual property and other property rights of NeoStrata Company, Inc.

Trademark Notice

All trademarks displayed on this site are subject to the U.S. trademark rights of NeoStrata Company, Inc or are used under agreement in the U.S. by NeoStrata Company, Inc registered in the State of New Jersey. The unauthorized use of any trademark displayed on this site is strictly prohibited.

Limitation of Liability

The materials on this website are provided "As Is". NeoStrata Company, Inc. makes no representations or warranties of any kind, either express or implied, and expressly disclaims all other warranties, including without limitation, implied warranties or merchantability, fitness for a particular purpose, and non-infringement. NeoStrata Company, Inc. does not make any representations relating to the accuracy, likely results, completeness or reliability of the materials on its website or otherwise relating to such materials or to any other sites linked to NeoStrata Company, Inc. site. In no event will NeoStrata Company, Inc., its affiliates, subsidiaries, parent company or its suppliers assume any liability for damages resulting from or relating to information or omissions on this website, including, without limitation, damage to computer hardware, data information, materials and business resulting from the use or access, or information or lack thereof, available on NeoStrata Company, Inc. website and under no circumstances will such parties be liable for any incidental, consequential, exemplary or other damages or lost profits.

Submissions

All remarks, suggestions, ideas, photos or other information communicated to NeoStrata.com through this website will forever be the property of NeoStrata Company, Inc. unless otherwise specified in writing. All material submitted to NeoStrata.com will be presumed to be public and NeoStrata.com will not be required to treat this information as confidential. NeoStrata Company, Inc. shall have exclusive ownership of all present and future existing rights in the information, without compensation to the person sending the information, unless otherwise stated and any party submitting such information agrees to execute any document reasonably requested by Neostrata Company, Inc. to confirm such ownership.

Fraud Protection Program

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Maximum Purchase Policy

Products ordered by phone, mail, or e-commerce are not for resale. As such, we reserve the right to limit individual orders, as well as per item order quantities to 5 per product, per size, per day.

Promotional Offers

All of our online promotions are eligible exclusively through NeoStrata Company, Inc. and cannot be redeemed elsewhere. Due to the nature of the promotion, exclusions and/or purchase limitations may apply. Special offers may not be redeemed for cash and no adjustments to prior purchases will be made. NeoStrata Company, Inc. reserves the right to modify or terminate this promotion and its terms and conditions without notice. No substitutions. All promotions are subject to limited available quantities and offers are only valid while supplies last.

Product Information

The products displayed on this website can be ordered and delivered only within the United States only. We do not ship outside of the country. All of the products purchased from our website should be used in accordance with our instructions, precautions and guidelines. If any minor uses any products from our website it should be only after the legal or parental guardian has discussed the product with the minor's doctor.

Color Information

While NeoStrata.com makes every attempt to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

Typographical Errors

In the event that a NeoStrata product is mistakenly listed at an incorrect price, NeoStrata reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. NeoStrata reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, NeoStrata shall issue a credit to your credit card account in the amount of the incorrect price.

Notice

NeoStrata may deliver notice to you by means of email, a general notice on the site, or by other reliable method to the address you have provided to us.