We
accept payment via American Express,
Discover, MasterCard and Visa. If we
experience any problems with the
processing of your credit card, we
will hold your order and contact you
to resolve the problem. Once the
credit card has been successfully
processed, your order will be
shipped.
We are
required by the following states to
charge sales tax at the states
specified sales tax rate: Alabama,
Arizona, Arkansas, California,
Colorado, Connecticut, Delaware,
Florida, Georgia, Hawaii, Illinois,
Indiana, Kentucky, Maryland,
Massachusetts, Michigan, Missouri,
Nevada, New Jersey, New Mexico, New
York, North Carolina, Ohio,
Oklahoma, Oregon, Pennsylvania,
Rhode Island, South Carolina,
Tennessee, Texas, Utah, Virginia,
Washington, Washington D.C. and West
Virginia.
Most
purchases are shipped from our
warehouse in New Jersey by UPS
Ground, to arrive within 3- 7
business days from receipt of your
order. Expedited shipping options
are available (see below). We
process and ship orders Monday -
Friday within 48 hours of receipt.
Shipping
Rates & Options
FREE GROUND SHIPPING ON ALL ORDERS
OF $75 OR MORE (EXCLUDING TAX.)*
METHOD
AMOUNT OF
ORDER
COST
ORDER
ARRIVAL
Standard, 48
states
UPS Ground
$0-$74.99
$5.95
3 - 7
Business
Days
Standard, 48
states
UPS Ground
$75.00 or
more
FREE!
3 - 7
Business
Days
3 Day
Select, 48
states
UPS
Any
$12.00
3-4 Business
Days
2 Day Air,
48 states
UPS
Any
$15.00
2-3 Business
Days
Next Day Air
UPS
Any
$20.00
1-2 Business
Days
Alaska,
Hawaii
UPS Air
Any
$18.00
3 - 7
Business
Days
*Free
shipping offer does not apply to
orders placed through our physician
online store program.
International Shipping Policy
We ship
to U.S. destinations only, and
strictly prohibit the purchase of
products for the purpose of shipping
outside the U.S.
All
items purchased from this site carry
a 30-day money back guarantee. If
you are unsatisfied with your
purchase for any reason, please
email us at
custsvc@neostrata.com to
facilitate a return. We will provide
a Return Authorization #,
instructions and a shipping address.
Merchandise must be returned in its
original packaging and in like-new
condition. The Return Authorization
# must be marked on the outside box.
We will not accept COD deliveries.
The NeoStrata Company cannot be
responsible for items lost or
damaged in shipping. As soon as your
returned item is received in our
office, we will process and issue a
credit to the credit card used for
purchase. No credits will be given
for unauthorized returns. Please
note that shipping charges are not
refundable.
Your
privacy is very important to us.
Therefore, we do not share or sell
your information with any other
company or organization. The
information we collect is utilized
only for the purpose of fulfilling
orders, improving your online
shopping experience and
communicating with you about our
products and promotions. If you
would prefer not to receive
promotional email messages from us,
simply let us know by emailing
custsvc@neostrata.com.
We may
also collect personal information
from you about a third party (e.g.,
our Tell-a-Friend promotion, in
which case we will need that
person's name and email address).
Please note that we use such
information only for the specified
purpose (e.g., to send an email
offer) and we will not contact the
third party again unless and until
the third party contacts us.
Links
to Other Websites
This
site may contain links or references
to other websites to which this
Privacy Policy does not apply.
Additionally, the inclusion of any
such link does not in any way imply
referrals or endorsement by the
NeoStrata Company, Inc., its
affiliates, subsidiaries or parent
company of the
linked site; such links are provided
for convenience only.
Children
Consistent with the Federal
Children's Online Privacy Protection
Act of 1998 (COPPA), we will never
knowingly request personally
identifiable information from anyone
under the age of 13 without
obtaining parental consent.
This
site takes reasonable steps to
protect personally identifiable
information as you transmit it to
our site and to protect such
information from loss, misuse, and
unauthorized access, disclosure,
alteration, or destruction. To
further protect your privacy, our
secure server software encrypts all
of your personal information
including credit card number, name
and address so that it cannot be
read as the information travels over
the Internet.
This
site is provided by The NeoStrata
Company, Inc. and may be used for
informational purposes only. By
using this site, you agree to abide
by the terms and conditions, set
forth in this agreement.
Subject
to your continued compliance with
the terms and conditions set forth
in this agreement, The NeoStrata
Company, Inc grants you a
non-exclusive, non-transferable,
limited right to access, use,
display, and listen to this site and
the information, images, sounds, and
text ("materials") thereon. You
agree not to interrupt or attempt to
interrupt the operation of the site
in any way.
The
NeoStrata Company, Inc authorizes
you to view and download the
materials at this site only for your
personal, non-commercial use. This
authorization is not a transfer of
title in the materials and copies of
the materials and is subject to the
following restrictions:
You must retain, on all copies of
the materials downloaded, all
copyright and other proprietary
notices contained in the materials.
You may
not modify the materials in any way
or reproduce or publicly display,
perform, distribute, or otherwise
use them for any public or
commercial purpose.
You must
not transfer the materials to any
other person unless you give them
notice of, and they agree to accept,
the obligations arising under these
terms and conditions of use.
Copyright laws and treaty provisions
protect this site, including all
materials, whether or not a
copyright notice is present on the
materials. You agree to comply with
all copyright laws in your use of
this site and to prevent any
unauthorized copying of the
materials. Except as expressly
provided herein, The NeoStrata
Company, Inc does not grant any
express or implied right to you
under any patents, trademarks, or
copyrights. The NeoStrata Company,
Inc. expressly reserves all
ownership in all intellectual
property and other property rights
of the Neostrata Company, Inc.
Trademark Notice
All
trademarks displayed on this site
are subject to the U.S. trademark
rights of The NeoStrata Company, Inc
or are used under agreement in the
U.S. by The NeoStrata Company, Inc
registered in the State of New
Jersey. The unauthorized use of any
trademark displayed on this site is
strictly prohibited.
Limitation of Liability
The
materials on this website are
provided "As Is". The NeoStrata
Company Inc, makes no
representations or warranties of any
kind, either express or implied, and
expressly disclaims all other
warranties, including without
limitation, implied warranties or
merchantability, fitness for a
particular purpose, and
noninfringement. The NeoStrata
Company, Inc. does not make any
representations relating to the
accuracy, likely results,
completeness or reliability of the
materials on its website or
otherwise relating to such materials
or to any other sites linked to The
NeoStrata Company, Inc. site. In no
event will The NeoStrata Company,
Inc., its affiliates, subsidiaries,
parent company or its suppliers
assume any liability for damages
resulting from or relating to
information or omissions on this
website, including, without
limitation, damage to computer
hardware, data information,
materials and business resulting
from the use or access, or
information or lack thereof,
available on The NeoStrata Company,
Inc. website and under no
circumstances will such parties be
liable for any incidental,
consequential, exemplary or other
damages or lost profits.
Submissions
All
remarks, suggestions, ideas, photos
or other information communicated to
NeoStrata.com through this website
will forever be the property of The
NeoStrata Company, Inc. unless
otherwise specified in writing. All
material submitted to NeoStrata.com
will be presumed to be public and
NeoStrata.com will not be required
to treat this information as
confidential. The NeoStrata Company,
Inc. shall have exclusive ownership
of all present and future existing
rights in the information, without
compensation to the person sending
the information, unless otherwise
stated and any party submitting such
information agrees to execute any
document reasonably requested by The
Neostrata Company, Inc. to confirm
such ownership.
