Thank you for visiting the official NeoStrata® website. NeoStrata® products are guaranteed only when purchased through an authorized retailer or authorized physician. To ensure your products are authentic and of high quality, please purchase only through an authorized source.
To find an authorized skin care professional or retailer near you, please visit our Physician Locator for NeoStrata® brand products.
The following online retailers are authorized by NeoStrata® Company, Inc. and carry a large selection of NeoStrata® products. In addition to the specific web sites listed, some physicians that are authorized to dispense NeoStrata® products may also sell these products on their own web site. If a physician is clearly identified on their web site, and that physician is listed in our physician locator, you may be confident in the NeoStrata® products you purchase from that web site.
Unauthorized Online Retailers Worldwide Unauthorized retailers do not have direct access to NeoStrata® products or to our educational resources. They have no business relationship with our company. As a result, they may be selling expired or spoiled products. NeoStrata® cannot vouch for these products, as they cannot be confirmed as genuine. Further, since these retailers do not have access to our educational and training resources, they cannot provide the professional consultation and information that is vital to the proper use and ultimate effectiveness of NeoStrata® products.
The following online retailers have no relationship with the NeoStrata® Company and are some of the online sites who are NOT authorized retailers of NeoStrata® products. This is not a complete list and there are other non-authorized sites. We cannot vouch for the authenticity or condition of the products they sell, and we are not responsible for products purchased from these web sites.
With respect to sales on Amazon, Amazon.com (except for purchases from NeoStrata Brand USA which is our exclusive authorized Amazon reseller and for whom we vouch for the authenticity and condition of our products), we will provide a manufacturer's warranty only for products purchased from authorized resellers who comply with our terms, conditions and strict quality controls for resale on Amazon, and who we have also confirmed as (a) providing genuine, new and authentic NeoStrata brand products and not liquidation items; and (b) complying with Amazon rules and policies. The Manufacturer's warranty will otherwise not apply, and in particular, will not apply to sales of products from unauthorized resellers which we consider liquidation items not permitted for resale on Amazon. When applicable, the manufacturer's warranty is limited to returns of defective products within 30 days of purchase via Amazon's return procedure.
HOW TO PROTECT YOURSELF:
Misrepresentation: An online store may present itself as an authorized retailer of NeoStrata® products, even if it is not. Please verify with our list of authorized online retailers or physicians or contact us to be certain (custsvc@NeoStrata.com). Displaying NeoStrata® products on a website is no guarantee that the retailer is authorized.
Warranty: Products bought from a non-authorized retailer do not carry the original warranty. This means should you purchase from a non-authorized retailer and encounter a problem with the product, you must return to that retailer for assistance, and we cannot guarantee the quality of assistance you will receive.
Old or obsolete products: It is not uncommon for non-authorized retailers to show and sell old, improperly stored, expired or obsolete products they may have acquired from a third party. To be sure of what you are buying, verify that the product is current, and matches what it is on NeoStrata.com, the official company web site for NeoStrata® or contact us directly at custsvc@NeoStrata.com.
Counterfeit and defaced products: You should be aware that buying from a non-authorized retailer exposes you to the possibility of purchasing an item that is not a genuine NeoStrata® product. Or your purchase could be defaced, as we have seen many items with lot codes that have been tampered with or removed altogether.
Unfair commerce practices: Non-authorized retailers do not respect the obligation our authorized retailers have to market and sell our products properly. You could be exposed to bait and switch, where one product is advertised but not available, and where you are directed to buy another product, possibly from another brand.
You could also see non-authorized retailers advertising products they do not have in stock. This tactic is sometimes used by unscrupulous retailers to build traffic on the reputation of higher-end brands, which they are not authorized to carry.
WHAT IS DIVERSION?
Diversion occurs when products are sold in unauthorized places. Since these unauthorized retailers have no relationship with our company, we do not know the source of the NeoStrata® products they are selling and consider them to be diverted.
Diverted products can be counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. This means if you buy our products from an outlet other than our authorized partners, we cannot guarantee that products are authentic or that they will perform as tested.
If you buy from a non-authorized retailer and it closes shop shortly after, you will have no recourse. If you buy from one of our authorized retailers and it closes shop, we will be able to support your product and assist you in finding an authorized retailer to help you with any other needs you may have.
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