Customer Service

If you have a question related to one of our products or want to get in touch, begin with our online support resources.
Select the applicable topic below.


Find answers to the most frequently asked questions we receive.

Special Offers

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Order Tracking

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Contact Us.

We have multiple options for getting in touch with our support team. Choose from one of the options below.

Mailing Address
Neostrata Company, Inc.
Neostrata Customer Service
199 Grandview Road
Skillman, NJ 08558

  • Contact Us by Email

    Click here to send us a message and we will get back to you within 48 hours.

  • Contact Us by Phone

    For inquiries related to product usage, ingredients, product complaints or issues as well as company information, corporate sponsorships, donations, and policies please call: 1-800-628-9904 Monday to Friday (9AM - 5:30PM EST).

    For inquiries related to online shopping, orders, billing, shipping, website navigation, general product information, bulk purchase & resale, and offers & promotions, please call: 1-800-628-9904 Monday to Friday (9AM - 5:30PM EST).

    If you have a medical emergency or if you need specific medical advice, you should contact your primary healthcare provider, poison control center, or your local emergency room.