• FAQs

    Read the answers to the most frequently asked questions we receive.

    Read Our FAQs

  • Special Offers

    Find our latest promotions and special offers.

    Latest offers

  • Order Tracking

    Check the status of your online order. Have your order number ready.

    Track Here

Notice: Due to our transition to a new fulfillment system, please expect delays in order processing and delivery. We appreciate your understanding and patience during this time.

Didn't find what you were looking for? Contact Us.

We have multiple options for getting in touch with our support team. Choose from one of the options below.

Contact Us by Email

Click here to send us a message and we will get back to you within 48 hours.

Contact Us by Phone

For inquiries related to product usage, ingredients, product complaints or issues as well as company information, corporate sponsorships, donations, and policies please call: 1-800-628-9904 Monday to Friday (9AM - 5:30PM EST).

For inquiries related to online shopping, orders, billing, shipping, website navigation, general product information, bulk purchase & resale, and offers & promotions, please call: 1-800-628-9904 Monday to Friday (9AM - 5:30PM EST).

If you have a medical emergency or if you need specific medical advice, you should contact your primary healthcare provider, poison control center, or your local emergency room.

Contact Us by Postal Mail

Mailing Address
Neostrata Company, Inc.
Neostrata Customer Service
located at 1 Kenvue Way
Summit, NJ 07901
1.800.225.9411